On-Site Store: Monday thru Friday 8 am - 5 pm (Central Time Zone). Not always can we have someone here on Saturdays, to service the needs of our drive-in customers. As a result, appointments are required on Saturdays for drive-in customers and order pickups. Telephones usually are answered on Saturday mornings.
Telephone Customer Service: Call 608-884-9481 or toll-free at 800-237-3899 Monday thru Friday 8 am - 5:30 pm (Central Time Zone)
Quantity Discounts Listed in Catalog: When a lower price is listed for a specific quantity, the price break is for that minimum quantity. Example: Pricing of a book is $3.00 ea ........6+ @ $2.60 ea. Any quantity of 6 or more is $2.60 ea. until the next quantity price break is reached. You can order 6, 8, or 15 if you wish for $2.60 ea.
PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.
PLACING AN ORDER
There are several ways to place an order with us, including:
Call toll-free at 1-800-237-3899. Get up-to-date product information, inventory status, and an accurate estimate of shipping charges and dates. We prefer that customers phone in their orders so we may provide the greatest level of customer service.
Mail in a completed order blank found in the print version of our catalog (will open in separate window).
Fax your order at 608-884-7509.
Email us directly at firstname.lastname@example.org.
A paper copy of our catalog is free upon request.
ALL SHIPPED ORDERS UNDER $25.00 WILL BE CHARGED A $1.50 SERVICE FEE.
Shipping Charges For All Orders Are Additional.
All Small Items Under 150 lbs per Package and not over 130" in the distance around plus the length will be shipped by UPS. See our UPS Shipping Costs Tables from our product catalog for details.
Shipments over 250 lbs probably are more economical by commercial truck lines.
We can offer up to 85% savings on trucking charges, depending upon your area. These discounts are a result of our volume of shipping.
BACK-ORDER POLICY: Shipping costs for backordered shipments are at customer's expense. Typically, we will ship the order when all items are available to condense the shipping packages and reduce shipping costs. The customer always has the option of instructing us to ship what we have available, and to backorder any shortages that might be holding up that order. We will always try our best to keep every item in stock, but unfortunately not always can that be done.
PAYMENT OF ORDERS
Credits cards accepted include: Master Card, Visa, American Express, and Discover.
Other methods of payment accepted include: Money Order, Cashier Check, and Bank-to-bank Transfers. Personal checks welcomed but accepted at our discretion. There is a $15.00 fee charged for any check returned to us because of non-sufficient funds.
WE AIM TO PLEASE!
Let us know if you don't like an item, only then can we do something about it.
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